FAQ
What payment methods do you accept?
PayPal and the following credit cards are acceptable: Visa, Mastercard, American Express and JCB.
How to change my order?
You can send an email to us (support@shopyhubs.com) within 12 hours and inform us the following details: your order number, and what changes you’d like to make. Please notice this is not applicable to Cash on Delivery order.
How can I check status of my order?
Please input your track number on this website: https://www.17track.net/
How soon will my order ship?
Orders normally require 2–4 business days to process before shipment. Once your order has shipped, we will send available tracking information to the email address used for the order.
Do I have to pay international taxes and duties?
When your order arrives in your country, import charges and taxes will be levied. Customs policies vary widely from country to country, so the specific duties/taxes will depend on your destination, normally there are no additional charges, but there may be exception. Please contact your local customs office and check for specific amounts and percentages.
How to use a discount code?
You need to enter the Discount Codes at the checkout page, and click "Apply" to check the updated order. Discount codes or gift cards can only be applied at time of checkout. Once the order is submitted, we cannot adjust any prices.
NOTE: Only one Discount Code can be used on each purchase. It cannot be applied to previous orders, nor be retroactively applied after an order has been placed.
Do you ship to different countries?
Yes! We can send the package internationally.
Do you accept returns?
We will gladly accept clean, and unused items for refund. Please visit the Refund Policy page for more about our policies.
I like something in your store but that’s out of stock! What should I do?
If so, please email us at support@shopyhubs.com. We will make a response within 24 hours.
Is your website safe?
Yes. Our website uses industry-standard 256-bit SSL/TLS encryption to protect every transaction and all personal information you submit. Shopping with us is safe and secure.
I sent back my original order for exchange. When will the new item arrive?
Generally, we will ship out newly ordered items after we receive the original one.